In this article you will better understand what the Track Widget channel is and how it works when enabled.
The Widget is a comunication channel, similar to a pop up, that displays an NPS survey for a customer. It can be used on websites, applications, software and logged in areas of users. It is known for being a way to monitor customer satisfaction in a simple, fast and discreet way, seeking to impact your customer at the right time.
The Track platform provides this comunication channel for companies to use in their satisfaction surveys. You can check the Track Widget documentation at the link: http://widget.tracksale.co/
The widget works as follows: when the customer enters a website or application where this feature was implemented, the NPS survey is displayed according to the display settings made by each user. You can simulate the search for NPS by Widget and view the available forms of display on our website by accessing the link here.
The widget can be displayed in the following layouts:
In box format, which can be displayed on the right, left or center of the page.
In bar format, which can be positioned at the bottom or top of the page.
In the modal window model, being displayed in the center of the page.
And finally, in the iframe model, where the survey appears on the page the customer is accessing.